T-LM
Tarryn - Leigh Muller
1 reviews | Active since Mar 2013
18 Jun 2018, 08:42
FED UP WITH MTN!!!!!!!!!!!!!!
It has now been a week since I migrated from contract to pre-paid and i have been pushed from both sides!
My sim card has been suspended and no one can tell me why.
Can you please follow up on this reference number: ********** 25726, i have been received disgusting service from the pre-paid department and contract department. I have been on hold for 39min and counting.
Can some one please take my number off suspension so that my line can be active and I can then do a sim swap to another network as MTN service and consultant service is pathetic whether on contract or prepaid, i have even complained on Hello Peter but seems like MTN has no value customer service!
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
20 Jun 2018, 09:14Dear Tarryn,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note the barring has been removed and all your services are connected and active on the network.
Please test and advise on the outcome.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply20 Jun 2018, 09:14
Official
Dear Tarryn,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note the barring has been removed and all your services are connected and active on the network.
Please test and advise on the outcome.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
T-LM
Tarryn - Leigh Muller's updateReviewer Update
20 Jun 2018, 09:36Well done for replying after i spent a hour on the phone yesterday with bad customer service when my sim was fixed yesterday already!
T-LM
Tarryn - Leigh Muller's update20 Jun 2018, 09:36
Reviewer Update
Well done for replying after i spent a hour on the phone yesterday with bad customer service when my sim was fixed yesterday already!