AC
Ali C
1 reviews | Active since Apr 2018
30 Apr 2018, 11:08
Fed-up with MTN
My Account was used to open an Account with MTN sometime around October / November 2017. I brought this up with MTN after they twice tried to deduct monies from my account and I had my Bank reverse the transactions. From the time I laid a complaint with MTN (went to their Southgate branch and handed in an Affidavit, a copy of my ID and proof of residence) on Dec 28 2017 they have done absolutely nothing expect to refer me to Attorneys. I have app**** to buy a piece of property, however constant follow-ups for MTN to clear me have fallen on deaf ears and yet they pride themselves as being customer centric.
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Replies (2)
MTN South Africa's replyOfficial
30 Apr 2018, 22:50Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that the ********** query have been resolved and awaiting for the journal to be passed.We requested the clearance letter from ***** department to be sent to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply30 Apr 2018, 22:50
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that the ********** query have been resolved and awaiting for the journal to be passed.We requested the clearance letter from ***** department to be sent to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
AC
Ali C's updateReviewer Update
04 May 2018, 09:29Morning, I still have not received a written response, as I have mentioned before I am in the process of applying for a mortgage and this letter is a requirement.
AC
Ali C's update04 May 2018, 09:29
Reviewer Update
Morning, I still have not received a written response, as I have mentioned before I am in the process of applying for a mortgage and this letter is a requirement.