CF
Candace F
1 reviews | Active since Apr 2013
05 Apr 2015, 11:34
Fed Up With MTN
On Monday the 30th of march I went to pavilion mtn branch to change my number. I paid R250. On Wednesday the 1st of April they sent me an sms to say my number will change in 2 to 24 hours. It is now Sunday the 5th of April and my number still has not been changed. I've been stuck without a phone for 4 days.<br> <br> This is unacceptable and I'm getting quiet fed up with mtn. This is not the first time MTN has messed me around.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Apr 2015, 14:01Hello Candace1989,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number swap was done on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number swap was done on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply24 Apr 2015, 14:01
Official
Hello Candace1989,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number swap was done on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number swap was done on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***