Fed up with MTN
<p>I have been trying to cancel my contract with MTN for the past 5 months. I simply want to migrate to prepaid. I have phoned many times. Every time I phone I get a different story. I even phoned MTN direct and went to a store and still my account is still active. Eventually I went to my bank and cancelled my debit order. I get a sms o the 19-11-17 my account is in arrears and now my phone line is suspended. I am at my wits end don't know what else to do. I have all the references from October 2016. There call centre CCI is terrible at customer service. </p>
Dear Ranjeni,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that having investigated your query, I see that the migration has now taken place and I trust that all is in order in that regard. Thank you for your continued patience in the matter of your request not being concluded upon your original request, we value your loyal service. We will endeavour to avoid such an occurrence from happening again going forward.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA
Best regards,
Dear Ranjeni,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that having investigated your query, I see that the migration has now taken place and I trust that all is in order in that regard. Thank you for your continued patience in the matter of your request not being concluded upon your original request, we value your loyal service. We will endeavour to avoid such an occurrence from happening again going forward.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA
Best regards,