FED UP with ESCALATIONS and OVERPAYING!

<p>Despite being with MTN for 16 years their service just gets worse daily!</p> <p> </p> <p> </p> <p>I had an upgrade in February but received no handset and on this premise I cancelled the contract, the message that the contract was cancelled took you until May to understand and process. Which meant I was paying for a service I didn’t want and a handset I NEVER received.</p> <p> </p> <p>Then finally end of received my airtime for my proper package. Come end of June – unbeknown to me I DID NOT RECEIVE MY DATA – furthermore I was shocked to find that at the same day all my airtime was depleted. I queried my data on MONDAY and pondered on why my airtime was missing was told I would have data on Tuesday and by Wednesday still nothing so I called again!</p> <p> </p> <p>This morning I decided to recharge my airtime and I watched how it went up in smoke – only to realise that its being used for DATA? Since when are you allowed to automatically charge me out of bundle rates for DATA at R2 at MB I am told???</p> <p> </p> <p>SO NOW TO PREVENT MY AIRTIME FROM DISAPPEARING I AM FORCED TO PURCHASE A BUNDLE WHILE I WAIT FOR MY DATA! And all I ever get told is that the matter is being escalated! Maybe your escalation does not work…. In additional I have to PAY for your mistakes all the time and NO ONE cares no one reimburses me!</p> <p>FED UP!</p>