Fed up - Two weeks of daily phone calls

I have been phoning daily for two weeks, due to a debit order going off yet no data has been uploaded onto my Wifi router. I am at the point that it is already half way through the month and would like a refund on the debit order amount that was deducted off as well as for the router expense of over R2000 that was purchased two months ago. I have wasted 20 to 30 minutes of each day with these unresolved calls and reference numbers. A full refund and cancellation of this contract is in order.