KM
KELLIE M
1 reviews | Active since Aug 2010
24 Feb 2016, 09:50
FED UP AND DISTGUSTED WITH MTN
REF NUMBER: *** ongoing and ongoing and ongoing...<br> <br> Not only am I still waiting for my refund of over R6000 but I have just received my latest statement and I am about to be debited another R2000.00. After being told on 3 different occasions by staff that the issue on my account of being incorrectly charged has been sorted out it has NOT BEEN RESOLVED.<br> <br> I want to know what is going on!!!??? I want reassurance that my account will not be debited incorrectly again this month.<br> <br> Kellie Mason.
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Replies (1)
MTN South Africa's replyOfficial
25 Feb 2016, 17:42Hello kelliem,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter have been urgently escalated to supervisory team for the credit of R6151.34 to be passed into your contract account and the amount that will be debited from your account is R1,007.00 on the 29/02/2016.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter have been urgently escalated to supervisory team for the credit of R6151.34 to be passed into your contract account and the amount that will be debited from your account is R1,007.00 on the 29/02/2016.
warm regards
mike
REQ:***
MTN South Africa's reply25 Feb 2016, 17:42
Official
Hello kelliem,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter have been urgently escalated to supervisory team for the credit of R6151.34 to be passed into your contract account and the amount that will be debited from your account is R1,007.00 on the 29/02/2016.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter have been urgently escalated to supervisory team for the credit of R6151.34 to be passed into your contract account and the amount that will be debited from your account is R1,007.00 on the 29/02/2016.
warm regards
mike
REQ:***