FED UP!!!

I have upgraded my contract at the end of October 2023 via the MTN retentions line. I had signed up for 300GB data (150GB anytime and 150GB night express) . On 12/11/2023 (my usual reprovision date) I was reprovisioned with only 50GB anytime and 50GB Night express data.

I had called the MTN call centre numerous times and was eventually told that this was resolved and that I will be reprovisioned appropriately on the next date. On 12/12/2023 I was yet again reprovisioned with 50GB anytime and 50GB night express.

It's been 2 months in a row that I haven't received my data as I signed up for I have been wasting an unbelievable amount of time being pushed from pillar to post with no resolution to my problem. I have also spent an insane amount of money having to constantly put data because my contract isn't working as promised and MTN refuses to help me!

In the meantime I'm still being billed monthly for a service that isn't being provided to me! I have called almost daily and even lost track of the number of calls, names and reference numbers, but none of your staff are able to assist me!