Fed up

<p>Dear MTN/Legal department,</p> <p> </p> <p>I called 808 in November/December 2014, to cancel my contract. The lovely consultant advised me she will forward the details throught to the relevant department. In December 2015, I received THREATENING phone calls from the legal department. I emailed customer care and requsted all telephone calls made by myself in November/December 2014 and received this email: "</p> <p>Please be advised that a request has been sent for the account to be credited for late cancellation and for MBD to close file.</p> <p> A request has been sent for ITC update.</p> <p> </p> <p>Kind regards,<br /> Nonhlanhla Hadebe<br /> Legal Department<br /> MTN SA</p> <p>Reference Number: ********** 2"</p> <p> </p> <p>I went to MTN on 05 August 2016, to open a new contract and was advised it's declined because my previous contract is with the legeal department. I requested it to be removed as per said email and the consultant sent an email on my behalf. I called 808 on Saturday, 06 August 2016, to query my status and was advised legal will only be able to give me a call on Monday, 08 August 2016, to resolve my query. I've been calling in since Monday with no luck and my name has not been removed.</p> <p> </p> <p>Numerous email were sent from myself and behalf of my by the 808 team whose service was awesome. Today, 11 August 2016, I was advised by Sibulele, that I am not giving legal time to resolve my query because I am calling in and many emails were sent on my behalf. It takes them 24-78hours to resolve a query.</p> <p> </p> <p>My query were suppose to resolved on 23 December 2015 and the service of the legal department is making their problem mine from not allowing me to get a new contract.</p> <p> </p> <p>I want this to escalate to the highest authority as I am running out of patience with getting contradicting information.</p> <p> </p> <p> </p> <p>Kind regards,</p> <p> </p> <p> </p>