Fed-up!
<p>Maybe we'll finally get the help we deserve. For the past 5 months, large amount of airtime and databundles have been going missing from our contract line. We have never been refunded such amounts and have been told to wait 31 days for systems to update. Till today we have never received any form of concrete assistance. </p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 May 2016, 13:05Good day Thabiso Gumbi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply24 May 2016, 13:05
Official
Good day Thabiso Gumbi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,