FED UP

Okay, its been weeks since I started sending emails to addresses provided by your network with absolutely nothing more than automated responses. To top that off the only way I actually got a response from a human being at MTN was through Facebook messenger. Absolutely appalled at the lack of customer service by this massive company, in comparison to a smaller corporation who assisted me with a query within in less than 48 hours. This issue I have is affecting my financial wellbeing and credit record. I cannot understand how MTN is constantly giving me automated email responses and I cannot get through to a single call centre agent without having my call put on hold or cut off to silence. this is why I switched networks as soon as my contract with you ended. This is why I will continue to advise clients against using MTN as a service provider.