FED UP!!!!

It really saddens me to have to write on this platform again for the take same reason I did a month ago but I see no other direction to take but come back here , I put in a claim for my phone that needs to be repaired on the 17th July 2015 and handed in my phone on the 6th August 2015 and since then I have been trying to get hold of the insurance department to find out if my claim was processed but to no avail the following numbers were given to me ***/011 912 300 and I have contacted 808 and the repair centre to put me through and I only go as far as the voicemail saying \they are experiencing network difficulties"up until this morning I am sitting without a phone but hope that the consultant who so calmly and promisingly assisted have sent emails to the insurance department to get back to me"