FED UP

WORST EVER. I don't know how they do their jobs because all I get is terrible service. firstly I wanted to upgrade ONE of my 3 contracts I have with MTN (at the time there was 2 that could upgrade) I wanted to upgrade ONE and cancel the other one, so they upgraded the wrong one and couldn't fix the problem so I had to upgrade the other one as well ( the one I wanted to cancel) then I decided to cancel the 3rd contract but it wasn't due so I paid a heavy amount for early cancelation that wasn’t necessary if the first so called MTN Champion did his work correctly, So they gave me a Pre Cancelation amount that I paid on the 08/09/2020, I phoned MTN to cancel the contract and waited, after 3 weeks of phoning just to hear that it wasn't cancelled and that they used that money for my monthly subscription, Eventually someone woke up and cancelled the contract and made it a prepaid on the 8/10/2020, the problem I’m having is the following: The Pre cancelation amount was R9457.70 witch I paid, for some reason they never deducted my other 2 phones on the end of September 2020, I have been phoning MTN everyday telling my story to every so called MTN champion and they keep transferring me. Last week I spoke to NQOBILE MASUKU one of the so called champions, she said to me that my account is in Credit and that she will phone me back on the 19/10/2020 she never did, so I had to phone MTN AGAIN, I do not understand because I paid the 9500 for the cancelation then MTN was supposed to debit my account on the 1/10/2020 for the other 2 active contracts I have, but they never did, today 19/10/2020 I have spoken to 4 of your so called MTN champions but no one can help me..( Here is 2 out of the 4 - #***2 Sifiso, #*** – Sandra Honwana) According to them I’m in arrears but how is that possible if I was in Credit last week Thursday? I need someone higher than the so called MTN champions to give me a call and preferably someone that can understand and speak Afrikaans coz I have been speaking English but it seems like the MTN champions doesn’t understand. I am applying for a house loan and now on my Credit its listed that I skipped a payment on my MNT, and I never did, it is MTN that for some reason didn’t do their work. So now MTN will fix the problem ASAP. I will never take an MTN contract again and I will tell EVERYONE of the poor service.