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Geodrey Percy-Khanyile
1 reviews | Active since Jul 2019
23 Jul 2019, 08:28
Fed up
On the 12th I was promised 2-24hrs for the correct data to be loaded on my router. Still nothing and today you have the ***** to debit the full amount. First it will be reversed and if you debit again before this problem is fixed i will come to cancel my contract I'm tired of MTN and it's bull****.
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Geodrey Percy-Khanyile's updateReviewer Update
23 Jul 2019, 08:32Below was the generic template I was send
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Mad As Hell 5 f days later
Geodrey P | 17 Jul 2019, 18:45
The utter disappointment and disgust that I'm feeling towards mtn is beyond words. Not only was all my data not loaded on my sim card but there was no apology. On Friday the 12th I was promised by Itumeleng that it will be sorted within the next 2-24hrs and it is almost Friday again. If my data is not loaded I will reverse my debit order and cancel my contract and if MTN thinks I'm going to pay a cancellation be or any of that **** they have another thing coming. They never had a problem debuting my account but I have to struggle with them keeping their side of the deal.
MTN South Africa 's reply:18 Jul 2019, 15:40Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
I'm still waiting
Write a review
Mad As Hell 5 f days later
Geodrey P | 17 Jul 2019, 18:45
The utter disappointment and disgust that I'm feeling towards mtn is beyond words. Not only was all my data not loaded on my sim card but there was no apology. On Friday the 12th I was promised by Itumeleng that it will be sorted within the next 2-24hrs and it is almost Friday again. If my data is not loaded I will reverse my debit order and cancel my contract and if MTN thinks I'm going to pay a cancellation be or any of that **** they have another thing coming. They never had a problem debuting my account but I have to struggle with them keeping their side of the deal.
MTN South Africa 's reply:18 Jul 2019, 15:40Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
I'm still waiting
GP
Geodrey Percy-Khanyile's update23 Jul 2019, 08:32
Reviewer Update
Below was the generic template I was send
Write a review
Mad As Hell 5 f days later
Geodrey P | 17 Jul 2019, 18:45
The utter disappointment and disgust that I'm feeling towards mtn is beyond words. Not only was all my data not loaded on my sim card but there was no apology. On Friday the 12th I was promised by Itumeleng that it will be sorted within the next 2-24hrs and it is almost Friday again. If my data is not loaded I will reverse my debit order and cancel my contract and if MTN thinks I'm going to pay a cancellation be or any of that **** they have another thing coming. They never had a problem debuting my account but I have to struggle with them keeping their side of the deal.
MTN South Africa 's reply:18 Jul 2019, 15:40Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
I'm still waiting
Write a review
Mad As Hell 5 f days later
Geodrey P | 17 Jul 2019, 18:45
The utter disappointment and disgust that I'm feeling towards mtn is beyond words. Not only was all my data not loaded on my sim card but there was no apology. On Friday the 12th I was promised by Itumeleng that it will be sorted within the next 2-24hrs and it is almost Friday again. If my data is not loaded I will reverse my debit order and cancel my contract and if MTN thinks I'm going to pay a cancellation be or any of that **** they have another thing coming. They never had a problem debuting my account but I have to struggle with them keeping their side of the deal.
MTN South Africa 's reply:18 Jul 2019, 15:40Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
I'm still waiting
MTN South Africa's replyOfficial
24 Jul 2019, 12:14Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have been trying to contact you with no luck. I will send you an email on the email address provided to get more information on which number was not provisioned as the contract number provided was provisioned correctly on the 12th July 2019.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have been trying to contact you with no luck. I will send you an email on the email address provided to get more information on which number was not provisioned as the contract number provided was provisioned correctly on the 12th July 2019.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply24 Jul 2019, 12:14
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have been trying to contact you with no luck. I will send you an email on the email address provided to get more information on which number was not provisioned as the contract number provided was provisioned correctly on the 12th July 2019.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have been trying to contact you with no luck. I will send you an email on the email address provided to get more information on which number was not provisioned as the contract number provided was provisioned correctly on the 12th July 2019.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,