Fed up
I am so tired of MTN not following instructions or completing requests!!!!! How many times must I send emails, go to the store and call the call center before they will get something right???? I don't live in town where it is just a quick one around the corner to get things sorted out!
What should I do to cancel all my contracts due to them never following requests and costing me additional monthly expenses?
I will not pay for any additional costs due to canceling my contacts before hand either as the cancelation is due to their incompetence and costing me extra each month as they can't get it right the first time.
Just can't anymore I have had enough!
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
08 Mar 2019, 08:21Good day Ashron Celeste Taylor
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. Please advise on a convenient time to callback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. Please advise on a convenient time to callback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Mar 2019, 08:21
Official
Good day Ashron Celeste Taylor
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. Please advise on a convenient time to callback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. Please advise on a convenient time to callback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
's updateReviewer Update
08 Mar 2019, 08:33Kindly note that you did not try and contact me on the number I provided to hello peter yesterday. Please contact me on ***.
Signal has also been a problem lately so if you don't get hold of me try again.
Thanks
Ashron Taylor
's update08 Mar 2019, 08:33
Reviewer Update
Kindly note that you did not try and contact me on the number I provided to hello peter yesterday. Please contact me on ***.
Signal has also been a problem lately so if you don't get hold of me try again.
Thanks
Ashron Taylor
MTN South Africa's replyOfficial
08 Mar 2019, 11:11Good day Ashron Celeste Taylor
Kindly note as per our conversation , please send the change in banking details to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note as per our conversation , please send the change in banking details to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Mar 2019, 11:11
Official
Good day Ashron Celeste Taylor
Kindly note as per our conversation , please send the change in banking details to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note as per our conversation , please send the change in banking details to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
's updateReviewer Update
08 Mar 2019, 11:33Hi Dinesh,
I have sent an email, I hope this is in order.
's update08 Mar 2019, 11:33
Reviewer Update
Hi Dinesh,
I have sent an email, I hope this is in order.
's updateReviewer Update
28 Mar 2019, 14:06Hi Dinesh,
Could you kindly confirm when your investigation will be completed.
It has been more than 2 weeks without any feedback...
's update28 Mar 2019, 14:06
Reviewer Update
Hi Dinesh,
Could you kindly confirm when your investigation will be completed.
It has been more than 2 weeks without any feedback...