FED UP

It is now the 8th of may and still I am battling to get a free line approved at MTN on the 2-4-1 deals that was captured on the 4th of may. All I am hearing since the 4th is "it is still in process" and it was escalated to 3 different departments.it's a shame that no one of the 3 departments can come up with something today one of the call centre agents Samuel told me that I can get the 2 phones without getting the second line but I was told no the call centre has no business with the policies of MTN by the store manager at the corner store Dayan road. It is so frustrating that a simple upgrade with a free line has so many run arounds one that the store also did not want to cancell when I asked instead I was told to give them another day, another day for another story?