AB
Aden B
1 reviews | Active since Jan 2016
29 Jan 2018, 14:39
fed up
i took a contract with mtn almost 2 years ago the contract came with 2 or more not sure gigs of data free for a year, after the year they kept on sending the data and billing me for it bare in mind i have not been using the sim since last year it is blocked as i lost it so i have not been using that data. i have been reporting this since September last year at the mtn branch every month ever since i have even been phoning in still nothing has been done. at the mtn branch they keep on telling just to pay the 360 the rest will be sorted which i did now my account in constantly behind. phoned today and they told me my account has been given to the lawyers and that iv taken a upgrade which i have not. im at such a lost i really dont know what to do anymore. please help
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MTN South Africa's replyOfficial
31 Jan 2018, 12:20Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint.
Please note that once your sim is lost you then need to do a sim swap in store. This is because your contract still needs to run its course and we do not want you to miss out on any of the benefits you are paying for. We have tried to call you however we got your voice mail to explain this.
We will bring this matter to the attention of the regional manager of the store that assisted you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply31 Jan 2018, 12:20
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint.
Please note that once your sim is lost you then need to do a sim swap in store. This is because your contract still needs to run its course and we do not want you to miss out on any of the benefits you are paying for. We have tried to call you however we got your voice mail to explain this.
We will bring this matter to the attention of the regional manager of the store that assisted you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
AB
Aden B's updateReviewer Update
31 Jan 2018, 14:00i have heard now that my account has been handed over to legal which i don't understand. because i went to pay every month and was than told by the people assisting me at hemingways branch mtn that i must just pay my amount for my contract on not the money for the data they will lodge a inquiry which i did every month as per their instructions. Monday when i phoned 808 to make an inquire i was told that i'm lying and that i never lodge a complaint. two months ago the manager of the store even came to assist and she could see on her system that i lodge complaint last year September already. could you please phone me on ********** 791. i am so lost and frustrated because im not getting any assistance at all. last month i was told to be 700 something to make sure im up to date, i didnt really understand why, but because i dont want any issues with my account i payed that amount. now imagine how shocked i was to find out my account is with legal.
AB
Aden B's update31 Jan 2018, 14:00
Reviewer Update
i have heard now that my account has been handed over to legal which i don't understand. because i went to pay every month and was than told by the people assisting me at hemingways branch mtn that i must just pay my amount for my contract on not the money for the data they will lodge a inquiry which i did every month as per their instructions. Monday when i phoned 808 to make an inquire i was told that i'm lying and that i never lodge a complaint. two months ago the manager of the store even came to assist and she could see on her system that i lodge complaint last year September already. could you please phone me on ********** 791. i am so lost and frustrated because im not getting any assistance at all. last month i was told to be 700 something to make sure im up to date, i didnt really understand why, but because i dont want any issues with my account i payed that amount. now imagine how shocked i was to find out my account is with legal.