Fed up!!

I haven’t been able to connect to the internet since 21/08/20 and 6 days later I’m still being sent from pillar to post the matter hasn’t been resolved as yet. Everytime I call they want to talk to my partner who is the account holder but I was given authorization to make calls on my own since last year. Now because they changed their systems it becomes my problem that they cannot see my details!!! I cannot wait for my contract with them to end. In fact they must just cancel it.