Fed up

In December 2021 i had been in contact with one of the sales agent for a home router for R499, it was delivered on the 6th of December 2021. I struggled with using it for days as the router or sim kept on getting barred. I kept on calling mtn to get it fixed and after 2 hours it would do the same thing, therefore i had to call again and again. On the 13th of December i finally decided to cancel the contract, i called and i was advised to return the router to the store near me, which i did on the very same day the 13th, as i returned it i was assured that it is within the cooling period therefore i wont be charged. The guy gave me the IRM number *** which i was advised to give to the sales person. I called mtn on the 14th and i gave them the number though they advised me to speak to mondo and give the number. Which i did.

i already have 3 contracts with you so on the 25th i would get debited, but on the 25th of December i got debited for 4 contracts which included the home router i had retured, i called mtn and i was told that it will be rectified and i will be refunded as the router hadnt arrived to their warehouse. It happened again on the 25th of Jan, i called but it was still not fixed. On 25 Feb i got debited once again for that home router. Though everytime i would call mtn i was advised that i should call mondo and mondo would make the promise to cancel it but wouldnt. i then reported them to hello peter, only then did they cancelled the contract, which then resulted in a cancellation fee.

Therefore this passed months ive been told by you mtn that i owe +R6000. i kept on explaining the situation but no one has been willing to help. I call 135 endlessly but no one wants to help. 3/10 i'd receive as agent who would "transfer" me but the phone would just hang up. 2/10 agents would tell me that they are logging in the query but no one gets back to me. I keep on getting calls to pay the +R6000 but then again i explain which of course falls on deaf ears. Whats worse is that ive been encountering people having the audicity to tell me that my credit record is bad now, which i am aware of. Ive gone to the store as well. but clearly no one wants to help.