MH
Marelize H

1 reviews | Active since Jun 2013

18 Feb 2015, 10:34

February 2015 Brochure - FALSE ADVERTISING

On the 2nd of Feb 2015 I went through the MTN brochure was published on the internet, I then went to the Mall@Reds branch as i wanted to upgrade to the Samsung Note 4 Gold Limited edition for the month of Feb. I was put on a waiting list as this branch was awaiting stock. I went home and contacted all the branches in Centurion to see if anybody else had stock. but with no luck. I have been following up every week since with all the branches. It is now 18 Feb and still no one has stock. not even the normal white Note 4 is available..How is this possible? Why advertise something that you clearly cannot provide. <br> This is clearly FALSE ADVERTISING and please do not tell me that all the stock was sold out as i went into the branch 2nd of FEB and placed my upgrade order. This is possibly the worst service i have ever experienced. I would like this matter to be escalated to management and resolved with an appropriate response and feedback.

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Feb 2015, 14:14
Official
Hello Haasbroekm,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records the upgrade has already been completed with the requested stock.

Thank you
Wenzile Masina
REQ:***