1 reviews | Active since Oct 2013
Fazlin was extremely rud.
There was a burglary at home ,cell phones got ******. I (Nesta du Plooy) called MTN requesting cell phones to be blocked instead the wrong cell phone was blocked, it was confirmed by MTN consultant that error was made by MTN consultant. I (Nesta du Plooy) called MTN 3+ times requesting cell phone to be unblocked but have been requested to get a affedavid from police which is inconveniencing me due to the nature of my job and i have to phone my daughters friend when ever i have to pick her up from school as to blocked cell phone belongs to her.<br> <br> Consultant: Ronel<br> Reference number 1: ***<br> <br> Consultant: Fazlin<br> Reference number: ***6<br> **Was extremely rude.<br> <br> On all occations I (Nesta du Plooy) have been told that MTN consultant will call back but i have not reieved a call since.<br> <br> Is this how Sifiso Dabengwa (CEO) and Stephen Pelle (Customer Serice Exc) incourage MTN service consultant to treat loyal customers?<br>
Good Day Ronald,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and being rude to them is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Ronald,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and being rude to them is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,