GD
Gavin D
1 reviews | Active since May 2013
05 Nov 2015, 09:32
Faulty Unit
I've been battling with my phone most of the year already. As per my previous email I already took in my phone twice for repairs. The phone was in working order for about a month and then the problems start again. I took it in for repairs for the 3rd time and received it back on Monday(2/11/15). Not even a day with the phone and then the phone just shut down. This is very unpleasant because I don't have a spare phone and I use my phone for work purposes. I contacted the MTN tech support line and they told me to bring the phone in again and I insist that they must give me new phone because it looks like they don't know what they doing but they told me that they will never replace it. I ask the agent ,what if the problem occurs again after I take the phone in for the 4th time and she told me that I must just bring it in again. I paying R500 a month for a contract for a product that is not working. I've been a loyal customer with you guys for more than 15 years but I'm going to end my contract with you guys when it expired because of bad service. <br>
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Replies (1)
MTN South Africa's replyOfficial
06 Nov 2015, 10:43Hello gdunstan,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having. You may have the device re-booked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having. You may have the device re-booked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 Nov 2015, 10:43
Official
Hello gdunstan,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having. You may have the device re-booked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having. You may have the device re-booked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,