FAULTY TOWER IN WELTEVREDEN PARK

<p>I have been an MTN client for the past 14 years and have always enjoyed excellent reception in Weltevreden Park, Roodepoort. On Saturday 12 November, I noticed that I had no cell phone or internet reception at home. I phoned ********** and reported the matter, only to be told that I have to wait until Monday to report the fault to ********** . Here are details of the calls logged since Monday 14 November:</p> <p>Monday 14 Nov-16 08h25 Spoke to Ms Tshabalala but the call was disconnected before I could complete my report;</p> <p>Monday 14 Nov-16 08h27 Spoke to Samantha and on enquiry, was told that there is no reference number for the call - the fault will be reported.</p> <p>Tuesday 15 Nov-16 08h50 Spoke to Ms Tshabalala and this time received a reference nr for the call ( ********** );</p> <p>Wednesday 16 Nov-16 08h35 Spoke to Samantha who asked me to phone later as their systems were down;</p> <p>Wednesday 16 Nov-16 09h42 Spoke to Sugalela who confirmed that the site in Weltevreden Park was still down and that she would escalate the matter;</p> <p>Thursday 17 Nov-16 08h01 Spoke to Samantha who confirmed that the tower was still faulty and she could not tell me how long it would take until the tower is back up and running.</p> <p>This is unacceptable!! </p> <p>I run a small business from home and cell phone reception is vital to my business.</p> <p>Thank Goodness for CELL C and TELKOM. At this stage, I am forced to operate my business using my LAN line and have email access via my son's CELL C 3G modem & sim.</p> <p>Come on MTN. SORT THIS OUT.</p>