Faulty Services

Complaint 1:<br> When I try make calls, I get a message saying that I have no airtime. I have airtime, and the screenshots to prove it. To be sure, I have loaded more airtime and still receive the same intermittent error.<br> I have tried to contact via 808, but get disconnected waiting for an operator (less than 2 minutes into waiting). I spend a lot of time travelling, I can't afford to be in a situation where I can't make calls. You are leaving me in a dangerous situation.<br> <br> Complaint 2:<br> I called to cancel my the insurance on my contract, and was instructed to create an MTN Active account and cancel it myself. I did so and cancelled. A month later I was charged for it again. After waiting over 20 minutes to speak to an operator (40 if you take into account the first 20 minutes I waited until I was disconnected), she told me that she would send an email to them and they would contact me (I was also being double charged for a Data service that the lovely operator promised would be fixed). That was over a week ago. <br>