Faulty Samsung Z Fold 6 and Unsatisfactory MTN Service

I'm writing to express my disappointment and frustration with my Samsung Z Fold 6, purchased from MTN in September 2024.

Within 10 months, the device developed a faulty touchscreen and screen flickering issue. Despite MTN's instructions to book the device for repairs, the process was marred by delays and poor communication.

The repairer lost my device, and it took six weeks to determine that it couldn't be repaired (August 28, 2025).

MTN canceled my contract, which was confirmed via email and SMS. However, I'm now being contacted about alleged arrears on a canceled account.

I dispute this, as MTN did not debit my account.

MTN also didn't reimburse me for the months I paid while the device was being tested. I've paid for a device for 12 months without receiving a functional product or credit.

Notably, Samsung reimbursed MTN for the faulty device, yet I've received nothing.

I'm appalled by MTN's handling of this situation. The lack of assistance and communication over the past three months has been unacceptable.

I request that MTN:

- Clear my account arrears - How can my account be in arrears if my contract was canceled? - Reimburse me for the months paid while the device was being tested - Provide compensation for the faulty device I paid for

I expect a prompt resolution to this matter.

Sincerely, Liza-Mari Verhoog