KH
Kyle H

1 reviews | Active since Jan 2014

19 May 2016, 18:33

FAULTY S6 EDGE BATTERY

<p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; color: #555555; background-color: #ffffff;">HI MTN,</p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; color: #555555; background-color: #ffffff;">I HAVE TAKEN MY UNIT TO A SAMSUNG CENTER, TM ELECTRONICS IN DURBAN TO AVOID YOU GUYS TAKING A VERY LONG TIME TO GET MY DEVICE REPAIRED. MY BATTERY DRAINS REALLY BAD ON MY UNIT.. THEY STATED THEY REPLACED MY DEVICE BATTERY BUT I DO NOT THINK THEY DID SUCH ON MY DEVICE AS IT IS STILL THE SAME BATTERY.. I KNOW THIS BECAUSE THE BATTERY LIFE IS STILL THE SAME IS THERE ANY WAY TO HELP ME?? I NEED YOUR HELP I CAN NOT GO INTO A STORE SO I'M REQUESTING SOME SERVICE TO BE BROUGHT FOR SOMEONE WHO HAS A JOB CARD TO PROVE THAT SAMSUNG STATES THEY REPAIRED MY UNIT BUT IT'S NOT.. I CAN NOT BE PAYING FOR A CONTRACT THAT HAS LEFT ME WITH A BAD DEVICE.. THE UNIT IS FAULTY AND I DO NOT WANT IT.. IT IS STILL UNDER WARRANTY AND I DO NOT WANT THIS FAULTY UNIT.. PLEASE ASSIST ME THANK YOU.... </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 May 2016, 14:29
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Unfortunately Mtn cannot assist with the Samsung job card, if you are not sissified with the Samsung’s report, you have to take it up with their management. Mtn will have to do its own assessment in order to give our report.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

Best regards,