Faulty Phone

I am extremely frustrated with the poor service I’ve received from MTN regarding my upgraded phone.

I upgraded my phone online around December last year. After about a month of use, I noticed the battery performance was extremely poor — the phone does not hold a charge for more than 5 hours and constantly needs to be recharged. This is unacceptable for a new device.

On the 5th of March, I logged a complaint and received confirmation that a ticket had been opened. Shortly thereafter, I received another email stating that the ticket had been closed — without anyone contacting me or resolving the issue.

I then visited an MTN store for assistance, only to be told they cannot help me because the upgrade was done online. Since then, I’ve tried multiple avenues to resolve this, but I keep hitting dead ends with no support or accountability.

This level of service is extremely disappointing. I am paying for a device that is clearly faulty, yet no one is willing to assist or take responsibility.

I would appreciate urgent intervention and a proper resolution to this matter.