JR
John R
1 reviews | Active since Nov 2011
13 Apr 2016, 08:54
FAULTY MTN TOWER in Wakkerstroom
We are clients of Afrihost who use MTN to give us our data connection.<br> On 25th February MTN reported to Afrihost that there was a faulty tower in our area, Wakkerstroom.<br> It was given high priority and we were told that it could take 10 working days to fix.<br> <br> We got a JOB NUMBER: *** ABOUT 30 WORKING DAYS AGO.<br> <br> By the way this tower has been faulty since December 2015
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Replies (2)
MTN South Africa's replyOfficial
13 Apr 2016, 18:56Hello John.Ryder,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply13 Apr 2016, 18:56
Official
Hello John.Ryder,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
JR
John R's updateReviewer Update
05 May 2016, 11:20MTN promised to help ..... but still nothing!
People are busy cancelling MTN contracts in Volksrust.
HOW MUCH LONGER MUST WE ALL WAIT FOR THE FAULTY TOWER TO BE FIXED?
JR
John R's update05 May 2016, 11:20
Reviewer Update
MTN promised to help ..... but still nothing!
People are busy cancelling MTN contracts in Volksrust.
HOW MUCH LONGER MUST WE ALL WAIT FOR THE FAULTY TOWER TO BE FIXED?