Faulty iPhone from MTN
<p>Hi, I do not think MTN's service is poor but need urgent help with my new contract I took from MTN. I took a new iPhone 7 contract from MTN end of last year, the phone arrived mid December however my insurance lady was on holiday and the phone was only insured in Jan. I therefore only activated the SIM today (04/01/2017) and only used the phone for the first time only to discover that there seems to be a problem with the sound on the phone. I had an iPhone before this so I know how to adjust the volume but when people call or I dial out I need to put the phone on speakerphone to hear. this is not right. Please can you urgently assist me.</p> <p> </p> <p>I called the call centre and they told me to phoen the lady from MTN direct who originally assisted me but when I call her the line only plays music and no one answers.</p> <p> </p> <p>Thank you.</p>
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Replies (2)'s updateReviewer Update
06 Jan 2017, 09:13I went to the the MTN direct store at Fourways mall only to discover that becasue I had left the plastic on the phone I could not hear the sound. They were so friendly and helpful despite my stupidity.
Thanks MTN
's update06 Jan 2017, 09:13
Reviewer Update
I went to the the MTN direct store at Fourways mall only to discover that becasue I had left the plastic on the phone I could not hear the sound. They were so friendly and helpful despite my stupidity.
Thanks MTN
MTN South Africa's replyOfficial
12 Jan 2017, 11:41Good Day ,
Thank you for the feedback.
Please accept our sincere apologies for any inconvenience caused. We are pleased to hear that you were able to get assistance. It is though feedback from our customers we are able to improve on areas that are lacking.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply12 Jan 2017, 11:41
Official
Good Day ,
Thank you for the feedback.
Please accept our sincere apologies for any inconvenience caused. We are pleased to hear that you were able to get assistance. It is though feedback from our customers we are able to improve on areas that are lacking.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,