Faulty handsets
<p><span style="color: #555555; background-color: #ffffff;">I bought a mint m7 handset from Jet in January, in march I took the handset back as it was faulty. It displayed everything in reverse. I took it back only to get a different one after 2 months. This time their handset doesn't pick up any service. I took it back only to be told it will have to be booked again. I feel I have wasted my money and time as I'm getting no joy. Knowing MTN, should it be booked I'll have to wait another 2 months without a phone and no one will have the decency of ***isting me. They lack integrity. I now want my money back. Instead I'm told to go to 14th avenue if I want ***istance. Their service and products are appalling to say the least.</span></p>
Good Day tonoza1978
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologize for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly be advised that you may have the device rebooked and marked urgent with specific faults specified so that priority can be elevated and the matter resolved.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day tonoza1978
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologize for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly be advised that you may have the device rebooked and marked urgent with specific faults specified so that priority can be elevated and the matter resolved.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
