Faulty Handset send by Summer Mobile MTN

<p>RE: MTN Contract with nr. ********** 193, Mr. FS Laas</p> <p>Please see email and attached herewith my email.</p> <p>I regret to send this email today, but I do feel that MTN should be aware of bad services MTN outlets give MTN customers.</p> <p>We never have had experienced this type of customer service, so bad we had to get an attorney to resolve this problem.</p> <p>On the 28th of October 2016 my husbands phone was delivered via a courier. After he opened the parcel we realize that the handset was not in a working order, it did not switch on and when on charge it doesn't charge, however it did start warming up at the backside. We immediately take it of charge, and put it back in its original package.</p> <p>Saturday 29th October 2016 I took the phone, to MTN Connect at Welkom Square. They test the phone as well trying to switch it on, but with no success. They as weel try to contact MTN and Summer Mobile, but did not get any assistance to resolve this matter.</p> <p>On Monday 31 October 2016 we started calling MTN Customer service as well as Summer Mobile. Summer Mobile's consultant said the will send a courier in a weeks time to collect the parcel, but never pitched for collection. MTN Customer service gave us a reference nr. ********** 59, but that was the only thing and joy we got from MTN Customer service. MTN Customer service keep referring us back to Summer Mobile and Summer Mobile keep referring us back to MTN Customer service. So, who was suppose to assist us with this matter.</p> <p>My husband, Mr. FS Laas is an reliable customer of MTN for years now, he request that the upgrade with Summer Mobile will be cancelled as soon as possible, so that he are able to do a new upgrade with a trustworthy MTN Outlet nearby where we are staying. Our Attorney already handed the phone in, at a MTN Outlet at Welkom Square, WELKOM, Freestate.</p> <p>Hopefully I will get a reply back from MTN Customer Service, still today, as for such a big institution customer service is so post to be the first priority. If not I will be forced to go the the media. It is already sad to think we had to go to an attorney to get customer service that was already promised to MTN Clients. And even our Attorney had no success.</p> <p>Hope to hear from you shortly</p>