Faulty handset [#***5]
<p>Good day</p> <p>On the 12th of April 2016 I reported that my phone was not charging and it doesn’t work. to date I have not received my phone from repairs, I have not paid my account as a result.</p> <p> </p> <p>Its June now I have no phone and I am getting emails from your accounts Department asking me to pay for a phone that is not in my position that is LUDACRIS!!! PLEASE CAN I GET A REPONSE AS TO WHAT THE HELL IS TAKING SO LONG TO FIX IT</p> <p>To make matters worse they expect me to pay for an item that i am not utilising , no phone i must borrow peoples second hand cell phones.</p> <p> </p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***