FI
FARNAAZ I
1 reviews | Active since Dec 2013
30 Mar 2015, 11:56
FAULTY HANDSET
I received an upgrade Sony Xperia Z3 on Saturday the 28 March 2015. After inserting the sim card into the phone I tried downloading Apps but it wouldnt do anything, although I had available Data on my phone. I tried using Wi-fi then it downloaded the Apps. As soon as I disconnect from Wi-fi Im unable to connect to any of the Apps. Now I had to send the phone in back to the store with my sim card because Im unable to use this Nano sim card on another phone. This causes alot of inconvenience to me as I have no access to my messages or any other information. The main problem is if they tested the phone in store then we can avoid all the inconvenience to customers.
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MTN South Africa's replyOfficial
09 Apr 2015, 11:18Hello farnaazi,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You would need to have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You would need to have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply09 Apr 2015, 11:18
Official
Hello farnaazi,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You would need to have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You would need to have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,