TA
Tessa A
1 reviews | Active since Nov 2015
23 Nov 2015, 23:02
Faulty goods.
I had waited 4 months for my contract upgrade, and when I finally received the product it started giving me issues within 2 weeks. I was sent to an MTN direct store at Carlton Centre 3 times to book the phone in for repairs, each time there was an issue, and then I was told to keep the phone until someone comes to collect it from my place of work. I have been waiting 2 weeks for it to be collected and I am still paying for a phone that I cannot use!? It is absolutely ridiculous.
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 09:24Hello tessa Abraham s,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that in terms of handset collections, RTT only collects phones from the stores and not from customers residential addresses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that in terms of handset collections, RTT only collects phones from the stores and not from customers residential addresses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Nov 2015, 09:24
Official
Hello tessa Abraham s,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that in terms of handset collections, RTT only collects phones from the stores and not from customers residential addresses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that in terms of handset collections, RTT only collects phones from the stores and not from customers residential addresses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,