1 reviews | Active since Feb 2014
Faulty Fone
I had bought an LG G6 from MTN East Rand Mall about 3months ago. The cellphone has started acted up whereby it deletes content on its own and the volume buttons arent working as they used to. I went in store twice to tell them about the problems. I was asked to return today 5th Oct 2017. The gentleman(Lucky) who initially had sold me the cellphone, phoned his superoir to ask what can be done in the regard whereby I want my cellphone fixed and booked in for repairs. The superior told Lucky that it is not LG's problem but MTN's problem as this is a contract with MTN. The store manager told me I need to drive to the repair centre in Midrand to have my phone looked at. I told the gentleman I am not fami**** with the area so I'm not comfortable to drive there. The problem is that I received the phone from MTN and they are unable to assist me,passing the buck to nobody. I need a loan phone in the interim when my cellphone is in for repairs because my work requires me to have a cellphone. I do not have alot of free time to waste driving and getting lost when I bought the cellphone in my area where I reside and fami**** with. I was also told to take the cellphone to LG Centre whereby I will be charged and have to pay out of my own pocket. I have a warranty on my contract and am trying to sort this matter before my warranty ends. MTN is not helping me with this.
I sincerely hope that this matter can be sorted as I have been a happy customer for the past 3yrs.
Regards Allison Treadway
Dear Allison,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The device would need to booked in to be accessed before any recommandations can be made.
Kindly you don't have to go to our repair centre in Midrand directly. You can book your device in at any of the below listed stores by visiting this link.
https://shop.mtn.co.za/siteInformation/refundsAndReturns.jsp
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Allison,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The device would need to booked in to be accessed before any recommandations can be made.
Kindly you don't have to go to our repair centre in Midrand directly. You can book your device in at any of the below listed stores by visiting this link.
https://shop.mtn.co.za/siteInformation/refundsAndReturns.jsp
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,