Faulty Devices & Lies

In late October 2017 I've noticed that my Wi-Fi and bluetooth was not working on my device which is a Huawei P8 Lite. I then proceeded to take the device to the MTN store (Blue Route) where I had originally taken out the contract.

I informed the consultants as to what the device is doing and they were very helpful. I did prior research and spoken to a few technicians before taking the phone to MTN and everything points to it being a factory fault and that was the same thing I was told at the store.

I was also told that MTN's technicians are not authorized to work on Huawei devices so they would not repair the faulty device but just replace it with a new one. So I sign all the paperwork to have the device sent inb to be checked out and receive a phone call two weeks later from a lady informing me that the device would cost R2084.00 to repair as there is physical damage to the device the device was bent according to the repair centre. If the device was bent how is it only the Wi-Fi and bluetooth that gets effected this makes no sense.

I am utterly disgusted by this service and that MTN would treat a long term customer in this manner. I will be cancelling my contracts when they expire and be happy to take my business elsewhere. I will also not purchase any Huawei products as I've never had issues like this before.