Faulty device ( IPhone xs )

My Name is Kelvin, I have had the worst service from MTN repair centre. On the 23rd of December I reported to MTN insurance that my device (IPhone XS) had fallen in water and as a result of that it got damaged, on the 27th of December my phone was collected after my claim was approved and payments were done. The repair centre took about 2 weeks to fix my phone since it couldn't lit up since it fell in water. When my phone came back on the 16th of January I had to rebook it in since it was not 100% fixed (top left of the screen was not glued in proper therefore it was shaking, my Face ID was not working and the *****s were not fitted as the way I submitted my phone and my hearing speaker was exposed due to the fact that my hearing speaker filler was not there) and I also asked them to check the water resistant system and fix it. My phone only came back on the 11th of February after I had called numerous times to make follow ups on my device and now guess what? The same problems came up again, my Face ID has not been resolved, the *****s are missing and I doubt that my phone's water resistant system has been fixed.

At the same time I also blame myself for submitting my phone with a password on the 27th of December and as a result of that, that's why they couldn't check my Face ID if it worked or not however when I returned it back without the password, I expected this to be resolved.

Based on the above faults MTN repair centre has damaged the factuality of the front sensor hence my Face ID not working, front camera portrait mode is no longer working (keeps on saying “move further away”) and according to my understanding when a device is repaired no features of a phone has to be taken away.

Therefore currently as a client I’m sitting with a product that some features has been/ were taken away and problems not being resolved, whereas I’m also paying for a product that keeps on going back and forth into repairs without the problem being resolved and a product that I didn’t have during the month of January

My device is due for collection and I hope I this time around all my problems will be resolved

Your replay based on the above concerns would be highly appreciated and my email address is ***