Faulty billing and lack of service

<p>Earlier this month (Oct 2016) I bought 2 gig data and got home to start working on my computer only to learn that my data had almost depleted and had used my laptop for about 40 mins. I complaint and the service was very poor. Unhappy that I was, I decided to contact Hello Peter with my complaint. Once Hello Peter intervened I got a response from MTN and was advised that I was billed correctly, that my data was used up by background Microsoft updates. I questioned it since I have been accessing the same websites for almost a year and never for once did my data get used up so fast and was not satisfied with the response I got from the consultant. <br /> <br />I let it go and the same thing happened again on 26 October 2016 that my 2 gig data got depleted in 20 minutes. I immediately called the customer care centre only to get voice prompt that said the customer care centre was unable to assist as there were technical problems and that I would have to try again after an hour. I took off to the MTN Repair Centre in Midrand and could not get the assistance, I was advised that the repair center does not deal with laptop related issues (this was after I was in the queue for over an hour). I was then referred to another person who was also unable to assist as he knew nothing about laptops. He got on the line with someone whom I suppose was from their Technical Department and was given instructions to check my settings. The settings on my laptop were correct, nothing that could have caused my data to have been depleted so quickly. The consultant then logged a call on my behalf and I have since been waiting for a response which I doubt I will get and will have to call them only to be kept holding for hours with no joy (as it has happened previously and I doubt the service has improved since the last time I called). I strongly believe that there is something going on at MTN and they do not want to take accountability. I cannot buy any more data as I have already spent a lot on it this month alone. If MTN indeed values its customers, I will be reimbursed all the data I lost on two occasions between 4 & 5 Oct and on 26 Oct 2016.<br /> <br />I am a very unhappy customer at the moment and would not be surprised if my night shift data gets used up by the time I finish writing this.</p>