FAULT WITH CELLPHONE -NOT HELPFUL

account no:A*** - screen was blank, took it to Bluff Branch and was told cannot assist as i purchased from a franchise store. Took it to West Street branch on 18/4/2015 and was assisted by Zithobile who was not that helpful, she merely advised that phone will be sent for assessment and the fee is R330.she checked phone and noted on her inspection report that fine scratches and the liquid indiactor not visible. a week later 2/5/2015, I was notified phone is ready, only to get there and be told that they cannot assist as the IMEI no could not be verified. i must go to Pavilion branch and they will assist, proceeded to Pavilion branch and was told they do understand why i was sent there, Vanesssa helped and immediately said that the phone is liquid damaged bec the indicator is red, i told her but on the first report this was not the case. she took photos of the phone which Zithobile did not ,she kept saying that MTN will not repair the phone and why must we pay the R330 for nothing, but i insisted as the initial indicator was not red and phone is still under warranty why will MTN not repair even if we pay the cost. it is now 2weeks later and no reponse. not a happy customer.