LR
Lorna R
1 reviews | Active since Nov 2015
22 Nov 2015, 06:54
Faudulant upgrade on Account
A *****ulant upgrade was done on my account. Event logged with MTN with supporting affidavit to investigate and stop the *****ulant upgrade. No feedback from MTN ***** dept, and it's been 6 weeks and 3 days and no response. Everytime I enquire at the branch, I am being told they will contact me. NOTHING. I am always the one having to try and find out what is going on. In the mean time, I am paying for an upgrade I didn't authorize!!
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MTN South Africa's replyOfficial
23 Nov 2015, 11:57Hello LornavanRooyen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the upgrade has been cancelled and the termination date has been reversed back to 2015-12-30. A request for your number to be reversed back to the old package is still pending, #***4.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the upgrade has been cancelled and the termination date has been reversed back to 2015-12-30. A request for your number to be reversed back to the old package is still pending, #***4.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Nov 2015, 11:57
Official
Hello LornavanRooyen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the upgrade has been cancelled and the termination date has been reversed back to 2015-12-30. A request for your number to be reversed back to the old package is still pending, #***4.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the upgrade has been cancelled and the termination date has been reversed back to 2015-12-30. A request for your number to be reversed back to the old package is still pending, #***4.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***