FAR FROM HAPPY
<p>I have upgraded to a galaxy S7 edge on the 3rd of January. We only got the phones late in the afternoon. When I started sorting out everything and transferring the data from the old phone to thr new phone I noticed a defect on the screen at the bottom. The very next morning I was already waiting infront of the store for them to open. The guy who help me at first did not quite know the process so I said to him to get the paper work ready as I needed to get back to work. No that I am returning to sign the next day they telling me the phone has to be booked for assesment. That is not acceptable. I brought the phone back within 24 hours. Not even the allowed 7 days. 24 hours. Not even a full 24 hours. The upgrades was only completed between 3pm and 4pm and the phone was back at the store when they opened at 8.30am. This is unacceptable!!! </p>
And yet still no reply. I guess this is no suprize from MTN after all
And yet still no reply. I guess this is no suprize from MTN after all
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Angela
REQ:***
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Angela
REQ:***
Best regards,
The faith has definitely not been restored. At the end of the day the phone is being replaced like it should have been but to me that is not where is simply ends. Who was the one whohad to **** without a phone for 13 days up to today and will continue sitting without a phone until friday when the store will hopefully have stock for me... I am the only one who was affected from this. Not MTN and not samsung and not MTN me and only me. My faith will not be restored until the day that some sort of compensation are being provided for this. I dont care if it comes from MTN or Samsung but somewhere someone needs to take responsibility and make up for this as the assessment has now clearly showed that is was a manufacturing defect. One thing that I can assure you is that up until such time that my faith has been restore I will go out of my way to voice out and make sure everyone knows what they can expect from MTN because if this doesn't not happen it simply proves that customer service is not a priority for MTN. It will then just show that MTN just care about the customer until they purchase the phone and there after they dont care anymore. In the end of the day I gave MTN the chance to rectify the situation there an then but I had to wait the entire assessment through just to proof my innocence. Now I am giving MTN to make up for that and its up to you to either make use of it or to have a bad word from my side whenever I get the opportunity for as long as possible and then I will most definitely move away from MTN once this contract is over. Like I said its up to MTN. I am looking forward to your response. Feel free to email me the response to **********
The faith has definitely not been restored. At the end of the day the phone is being replaced like it should have been but to me that is not where is simply ends. Who was the one whohad to **** without a phone for 13 days up to today and will continue sitting without a phone until friday when the store will hopefully have stock for me... I am the only one who was affected from this. Not MTN and not samsung and not MTN me and only me. My faith will not be restored until the day that some sort of compensation are being provided for this. I dont care if it comes from MTN or Samsung but somewhere someone needs to take responsibility and make up for this as the assessment has now clearly showed that is was a manufacturing defect. One thing that I can assure you is that up until such time that my faith has been restore I will go out of my way to voice out and make sure everyone knows what they can expect from MTN because if this doesn't not happen it simply proves that customer service is not a priority for MTN. It will then just show that MTN just care about the customer until they purchase the phone and there after they dont care anymore. In the end of the day I gave MTN the chance to rectify the situation there an then but I had to wait the entire assessment through just to proof my innocence. Now I am giving MTN to make up for that and its up to you to either make use of it or to have a bad word from my side whenever I get the opportunity for as long as possible and then I will most definitely move away from MTN once this contract is over. Like I said its up to MTN. I am looking forward to your response. Feel free to email me the response to **********