JD
James D
1 reviews | Active since Jul 2015
04 Jul 2015, 17:32
Family and financial safety
We landed at Heathrow to find that not one of three MTN could access global roaming even though we had confirmed they were enabled prior to departure. Calls to the call centre are a waste of time. Constantia MTN were helpful but are limited in what they can do. They did however confirm it is a domestic system error. <br> Family members obviously can't contact us and we can't receive the all too important SMS messages re bank use. MTN has compromised both my family and financial security.
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MTN South Africa's replyOfficial
20 Jul 2015, 09:45Hello Jamdown,
We are truly sorry for the breakdown in service experienced caused and for the delayed response to your post.
We have now perused your account and see that you returned to the country on the 17th of July 2015, whereby you advised the agent that you will be making contact with an employee by the name of Hamid Abdullah.
We can confirm that the services were loaded on the account, however the international roaming service was deactivated by the network.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced caused and for the delayed response to your post.
We have now perused your account and see that you returned to the country on the 17th of July 2015, whereby you advised the agent that you will be making contact with an employee by the name of Hamid Abdullah.
We can confirm that the services were loaded on the account, however the international roaming service was deactivated by the network.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply20 Jul 2015, 09:45
Official
Hello Jamdown,
We are truly sorry for the breakdown in service experienced caused and for the delayed response to your post.
We have now perused your account and see that you returned to the country on the 17th of July 2015, whereby you advised the agent that you will be making contact with an employee by the name of Hamid Abdullah.
We can confirm that the services were loaded on the account, however the international roaming service was deactivated by the network.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced caused and for the delayed response to your post.
We have now perused your account and see that you returned to the country on the 17th of July 2015, whereby you advised the agent that you will be making contact with an employee by the name of Hamid Abdullah.
We can confirm that the services were loaded on the account, however the international roaming service was deactivated by the network.
Regards
Tim
MTN Complaints Management Team: REQ:***