DS
Daniel S

1 reviews | Active since Nov 2017

01 Nov 2017, 14:27

Falsely advertising 10gb

took out a contract on the 6th of October and was told that I will receive 10gb of data for 3 months. To date, I have received 0 data from mtn. You are falsely advertising that we get data at all. Every call to your customer care line has resulted in zero resolution after promises and dates given on when I will receive my data. I am no longer waiting what mtn says is 7w hours ( which in reality is 3 weeks ). I want what was advertised and I'm tired if having to deal with a call centre that can't even provide me the basic service of giving me what has been advertised. I will probably get the 10 gigs for 3 month at the end of the contract at this rate. I have tried being friendly I have even asked to be put through to the department that can provide my data and nobody at your call centre could help. I have had claims that they have sent references numbers via sms. To date I have only received 3 different reference number. WHERE IS MY DATA MTN? I don't know why I stuck with a company that offers the worst customer service in this country.

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Nov 2017, 21:04
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that we have logged an urgent request for 10Gb promotional data to be reactivated,it should take within 2 to 24 HRs.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team