1 reviews | Active since May 2013
Falsely advertised "free SIM & Connection Fee"
<p>On the 08th April, I took out a contact with MTN at their shop at the Mall@Reds.</p> <p>The advert clearly states that SIM & Connection fees are free but when I received my statement I was charged a connection fee.</p> <p>I have now visited a MTN shop, called the customer services as well as the MTN at the Mall@Reds but no willingness to assist.</p> <p>Why falsely advertise MTN?</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter.
Regards
Nompumelelo
REQ:***