1 reviews | Active since Nov 2016
Falsely accused of swearing to staff member at Northgate Branch
<p>On the 26th Nov I purchased an 8gig Sd Card for my Mp3 player from ClearWater Mall Mtn for R79.00, and noticed that it does not work so I went to Northgate Mtn and they told me that the Main Mtn Branch at Northgate will assist me, so I proceeded there, When I got there I spoke to Jacky Ntatanala whom said I must go to ClearWater which I rep**** is absolute ******* because you are all part of Mtn, so I asked for her Manager whom I waited, waited for a long time, and I asked her please call your manager I cannot wait all day, she rep**** He is with a client, then in a meeting etc, Eventually after a long long time Thato came to see me and I was now angry because I was not getting service so he rep**** and said that I swore at her in full view of staff and customers, which I deny fully! So I asked her infront of the Manager what word did I use, She couldnt look at me and just kept quiet, so the manager said You shouted at her, I rep**** I definatelty did not! So I asked for the Manager to call her and myself into the office and ask me and her what happened - He Refused, So I requested him to call his Reg Manager - which at first refused! Then I started talking loud because I will not be falsely accused of something which I did not do! Eventually the Reg Ma (Leko on cell - 083 *****5700) spoke to me and started getting sarcastic with me trying to cross question me and I asked him what did Jacky tell you, he rep**** "You said she is talking nonsense" so I said thats not a swear word, So he then suddenly said it must be a language barrier i.e. taking her side and making excuses!</p> <p>I told him to give me the CEO email address, he refused! He said you can phone head office ON YOUR OWN PHONE! Very sarcastic!</p> <p>I told him I will seek legal advise he rep**** You Welcome to!</p> <p>When I told Jacky that I will report her she rep****"You are most welcome to because there is many Jackys in Mtn they will not which one it is??"" I left the shop extremely annoyed!</p> <p> </p> <p>I want an official apology otherwise if not I want to make an appointment with the CEO and call in all parties concerned so that I can PROVE THAT I DID NOT SWEAR!</p> <p>Futher I am still sitting with a faulty SD CARD with no service recieved!</p> <p> </p> <p>Extremely dissapointed will be recommned no one should go their!</p> <p> </p>
I want Head Office to get back to me with urgency because I take this false accusation very seriously and I will not be falsely accused and will defend I intergrity as well!
I want Head Office to get back to me with urgency because I take this false accusation very seriously and I will not be falsely accused and will defend I intergrity as well!
I will NEVER EVER SHOP AT NORTHGATE NOR SUPPORT ANY OTHER MTN SHOP EVER AGAIN!!!
I should have just gone to Vodacom instead!
I will NEVER EVER SHOP AT NORTHGATE NOR SUPPORT ANY OTHER MTN SHOP EVER AGAIN!!!
I should have just gone to Vodacom instead!
Rand Ridge Mall MTN also did not assist me, all I recieved was a long face and no assistance at all!
Rand Ridge Mall MTN also did not assist me, all I recieved was a long face and no assistance at all!
No one has called me as yet! please call me urgent;y
No one has called me as yet! please call me urgent;y
I havent recieved any phone call at all, Ref - REQ ********** as promised!
Falsly accused of swearing to staff member at Northgate BranchOn the 26th Nov I purchased an 8gig Sd Card for my Mp3 player from ClearWater Mall Mtn for R79.00, and noticed that it does not work so I went to Northgate Mtn and they told me that the Main Mtn Branch at Northgate will assist me, so I proceeded there, When I got there I spoke to Jacky Ntatanala whom said I must go to ClearWater which I rep**** is absolute ******* because you are all part of Mtn, so I asked for her Manager whom I waited, waited for a long time, and I asked her please call your manager I cannot wait all day, she rep**** He is with a client, then in a meeting etc, Eventually after a long long time Thato came to see me and I was now angry because I was not getting service so he rep**** and said that I swore at her in full view of staff and customers, which I deny fully! So I asked her infront of the Manager what word did I use, She couldnt look at me and just kept quiet, so the manager said You shouted at her, I rep**** I definatelty did not! So I asked for the Manager to call her and myself into the office and ask me and her what happened - He Refused, So I requested him to call his Reg Manager - which at first refused! Then I started talking loud because I will not be falsely accused of something which I did not do! Eventually the Reg Ma (Leko on cell - 083 *****5700) spoke to me and started getting sarcastic with me trying to cross question me and I asked him what did Jacky tell you, he rep**** "You said she is talking nonsense" so I said thats not a swear word, So he then suddenly said it must be a language barrier i.e. taking her side and making excuses!
I told him to give me the CEO email address, he refused! He said you can phone head office ON YOUR OWN PHONE! Very sarcastic!
I told him I will seek legal advise he rep**** You Welcome to!
When I told Jacky that I will report her she rep****"You are most welcome to because there is many Jackys in Mtn they will not which one it is??"" I left the shop extremely annoyed!
I havent recieved any phone call at all, Ref - REQ ********** as promised!
Falsly accused of swearing to staff member at Northgate BranchOn the 26th Nov I purchased an 8gig Sd Card for my Mp3 player from ClearWater Mall Mtn for R79.00, and noticed that it does not work so I went to Northgate Mtn and they told me that the Main Mtn Branch at Northgate will assist me, so I proceeded there, When I got there I spoke to Jacky Ntatanala whom said I must go to ClearWater which I rep**** is absolute ******* because you are all part of Mtn, so I asked for her Manager whom I waited, waited for a long time, and I asked her please call your manager I cannot wait all day, she rep**** He is with a client, then in a meeting etc, Eventually after a long long time Thato came to see me and I was now angry because I was not getting service so he rep**** and said that I swore at her in full view of staff and customers, which I deny fully! So I asked her infront of the Manager what word did I use, She couldnt look at me and just kept quiet, so the manager said You shouted at her, I rep**** I definatelty did not! So I asked for the Manager to call her and myself into the office and ask me and her what happened - He Refused, So I requested him to call his Reg Manager - which at first refused! Then I started talking loud because I will not be falsely accused of something which I did not do! Eventually the Reg Ma (Leko on cell - 083 *****5700) spoke to me and started getting sarcastic with me trying to cross question me and I asked him what did Jacky tell you, he rep**** "You said she is talking nonsense" so I said thats not a swear word, So he then suddenly said it must be a language barrier i.e. taking her side and making excuses!
I told him to give me the CEO email address, he refused! He said you can phone head office ON YOUR OWN PHONE! Very sarcastic!
I told him I will seek legal advise he rep**** You Welcome to!
When I told Jacky that I will report her she rep****"You are most welcome to because there is many Jackys in Mtn they will not which one it is??"" I left the shop extremely annoyed!
Dear Eileen
MTN
I just want to take the time to thank you for your assistance, but I am not happy with the outcome because the branch in Northgate embarrassed me with the unpleasant situation that day that I left the branch and must have left the SD card on the table or dropped it on the floor in northgate branch.
I should have just gone to Vodacom instead but I was stupid enough to go to Mtn but I have last R79, but I learnt a valuable lesson never to support or purchase any product from Mtn ever again!
I will thus go to vodacom and go an purchase a SD card from them.
Very disappointed with MTN because customer was treated terribly from Northgate Mtn and last the card in the process due to embarrassment situation in the shop i.e. did not loose it on purpose!
Your are welcome to forward the email to the CEO of MTN so he can see how I feel.
Extremely disappointed.
I WILL NEVER EVER BE A CLIENT NOR BE A CUSTOMER OF MTN EVER, lastly the complaints department of MTN never rep**** to me on Hellopeter.com as promised, shocking service!!!!
Dear Eileen
MTN
I just want to take the time to thank you for your assistance, but I am not happy with the outcome because the branch in Northgate embarrassed me with the unpleasant situation that day that I left the branch and must have left the SD card on the table or dropped it on the floor in northgate branch.
I should have just gone to Vodacom instead but I was stupid enough to go to Mtn but I have last R79, but I learnt a valuable lesson never to support or purchase any product from Mtn ever again!
I will thus go to vodacom and go an purchase a SD card from them.
Very disappointed with MTN because customer was treated terribly from Northgate Mtn and last the card in the process due to embarrassment situation in the shop i.e. did not loose it on purpose!
Your are welcome to forward the email to the CEO of MTN so he can see how I feel.
Extremely disappointed.
I WILL NEVER EVER BE A CLIENT NOR BE A CUSTOMER OF MTN EVER, lastly the complaints department of MTN never rep**** to me on Hellopeter.com as promised, shocking service!!!!