ZJ
Zoé January
1 reviews | Active since Jan 2019
19 Jan 2019, 05:57
False subscriptions - MTN ARE THIVES!
MTN was the FIRST ever network I used and it USED to be good over 10 years AGO they are greedy to the point that they have to "subscribe" customers to their "services" without customer opt in! It is disguising how even with sky high rates MTN still RIPS their customers off like this. I HAVE NEVER SUBCRIBED FOR ANYTHING - I HAVE NEVER USED THE SERVICES AND I CERTAINLY NEVER GOT A TEXT TO CONFIRM ME SUBSCRIBING TO ANY SERVICE!!!!! So how am I SUBCRIBED. ?????? For any readers of this review, as I said MTN is the only network I've used till I ported to Telkom (Which by the way has NONE of these issues) but I got a MTN SIM with my new phone which I thought I'd used but now 3 months the line we are back to the same issues. MTN is ****. Hear me fellow reviewers MTN are thives and they NEVER take responsibility. The only way to stop this is by boycotting the company maybe THEN they will respect their customers enough to stop *****ing from us!!! Sies! All my friend have already ported their number to a more affordable network (Telkom) that DOES NOT have airtime disappear into thin air I encourage you to do the same. Let's stop complaining without action! LEAVE MTN!
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MTN South Africa's replyOfficial
21 Jan 2019, 12:14Good day
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. For more information on the services received or any refunds, you may contact the content provider directly. Kindly note that these service are not part of MTN services. To view or cancel any WASP subscription *135*5#. Then select the option for content services. We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. For more information on the services received or any refunds, you may contact the content provider directly. Kindly note that these service are not part of MTN services. To view or cancel any WASP subscription *135*5#. Then select the option for content services. We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply21 Jan 2019, 12:14
Official
Good day
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. For more information on the services received or any refunds, you may contact the content provider directly. Kindly note that these service are not part of MTN services. To view or cancel any WASP subscription *135*5#. Then select the option for content services. We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. For more information on the services received or any refunds, you may contact the content provider directly. Kindly note that these service are not part of MTN services. To view or cancel any WASP subscription *135*5#. Then select the option for content services. We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,