RJ
Rene J
1 reviews | Active since Jan 2012
10 Sept 2018, 11:47
False subscriptions
I Keep getting SMS's "Reminder: Y'ello. Your Subscription Service to PocketTV Premium at R2.02/day will be renewed. This notification occurs weekly. To cancel dial *464*970#"
No matter what I do, I can't get rid of it. I never subscribed, please remove this from my account!
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
10 Sept 2018, 12:22Good day Rene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply10 Sept 2018, 12:22
Official
Good day Rene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
10 Sept 2018, 12:22Good day Rene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply10 Sept 2018, 12:22
Official
Good day Rene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
RJ
Rene J's updateReviewer Update
10 Sept 2018, 12:47The problem is that I never subscribed to it. I had to register to get into the Play page, I didn't even have a user as I have never used the service. It looks like it's cancelled now. Concerning though that I never subscribed in the first place.
RJ
Rene J's update10 Sept 2018, 12:47
Reviewer Update
The problem is that I never subscribed to it. I had to register to get into the Play page, I didn't even have a user as I have never used the service. It looks like it's cancelled now. Concerning though that I never subscribed in the first place.