MK
Marinda K
1 reviews | Active since Mar 2009
20 Nov 2015, 10:35
False SMSes
MTN sends me incorrect SMSes saying that my data has been depleted and that I have started incurring costs with steps on how to recharge with FNB and Capitech. This is nothing but ********* advertising, enticing people to spend more money when they do not have to. <br> Nompumelelo (or anyone else from MTN), do not even reply with your stock standard reply and some **** reference number. There is no way to track those ref numbers or to see what you do about the issue. MTN is ********* and this practice is unacceptable.<br> I have also not received a correct account for three months but your call centre just tells me to ignore the incorrect amounts.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
23 Nov 2015, 07:13Hello driade,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have logged a request to the technical support to remove the SMS notification ref SMC/***, and I have asked Marketing department to remove these SMSES , please try and remove the it on your side as well using this code *130*603#ok.
Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have logged a request to the technical support to remove the SMS notification ref SMC/***, and I have asked Marketing department to remove these SMSES , please try and remove the it on your side as well using this code *130*603#ok.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Nov 2015, 07:13
Official
Hello driade,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have logged a request to the technical support to remove the SMS notification ref SMC/***, and I have asked Marketing department to remove these SMSES , please try and remove the it on your side as well using this code *130*603#ok.
Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have logged a request to the technical support to remove the SMS notification ref SMC/***, and I have asked Marketing department to remove these SMSES , please try and remove the it on your side as well using this code *130*603#ok.
Regards
Nompumelelo
REQ:***
Best regards,
