FALSE SMS COMMONPLACE WITH MTN NETWORKS

Item: MTN South Africa
Rating: 2
Author: Viresh D

I FREQUENTLY RECEIVE SMS COMPETITIONS THAT I DO NOT WANT TO TAKE PART IN AND WHEN THEY REALIZE THAT I REP**** WITH STOP AFTER SOME TIME THEY CLAIM THAT I HAVE WON FREE POINTS<br> WHEN I REPLY WITH NOW AS ASKED I DO NOT RECEIVE THESE POINTS THIS IS NOW THE SECOND TIME THEY HAVE **** TO ME AND THIS IS A LOW BLOW FOR A NETWORK THAT ALWAYS OFFERS THE LEAST VALUE FOR MONEY AND CANNOT KEEP UP TO THE COMPETITION AS A RESULT I AM NOW GOING TO CHANGE BOTH MY PHONES TO A BETTER NETWORK THAT DOES'NT LIE TO CUSTOMERS AND ALL I CAN<br> SAY IS THAT YOU DID IT TO YOURSELF!!! ADIOS AMIGO!!!!

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Replies (1)

MTN South Africa's replyOfficial

16 Sept 2015, 15:08

Hello vireshd,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We are not entirely sure which competition SMS you've received as we've been running the MTN Quiz4Moola competition. For more information, please use the link below:

https://www.mtn.co.za/community/Competitions/Pages/competitions.aspx?competitionID=61&gclid=CNX76ObM-8cCFSUFwwodk88DUg

As a goodwill gesture, we've processed an airtime credit of R50.00 and this you will receive once you've received the SMS notification on your phone.

Regards
Tim
MTN Complaints Management Team

MTN South Africa's reply16 Sept 2015, 15:08

Official