False selling
<p>I just bought what is supposed to a 24hr unlimited data bundle but apparently now that I've exceeded 150mb i can't use it at a proper speed. It downloads 1mb every 5 or 10 mins! It's called "my fair share". Makes sense right? "Fair share" of what's supposed to be "unlimited 24hr bundle! This is really stupid.</p>
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MTN South Africa's replyOfficial
22 Jul 2017, 11:06Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
This is an extract of the 1 day uncapped bundle. You are welcome to read-up on it on the following link:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=384
4. The MTN 1 Day Uncapped Internet Bundle
MTN 1 Day Uncapped Internet Bundle Price Internet Value Validity
MTN 1 Day Uncapped Internet Bundle R40.00 Uncapped (Fair Use Value of 150MB) 24 hours after activation
Pricing above is inclusive of value added tax (VAT).
*subject to MTN’s Fair Use Policy (see clause 9.1 below).
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
***
Best regards,
MTN South Africa's reply22 Jul 2017, 11:06
Official
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
This is an extract of the 1 day uncapped bundle. You are welcome to read-up on it on the following link:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=384
4. The MTN 1 Day Uncapped Internet Bundle
MTN 1 Day Uncapped Internet Bundle Price Internet Value Validity
MTN 1 Day Uncapped Internet Bundle R40.00 Uncapped (Fair Use Value of 150MB) 24 hours after activation
Pricing above is inclusive of value added tax (VAT).
*subject to MTN’s Fair Use Policy (see clause 9.1 below).
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
***
Best regards,
's updateReviewer Update
24 Jul 2017, 11:33It does not saying anything about the Ts and Cs when you make a mobile purchase. As other data bundles, I've always used exactly what I pay for, so what it says "uncapped" 24hrs and doesn't state any Ts and Cs I expect it to be such
's update24 Jul 2017, 11:33
Reviewer Update
It does not saying anything about the Ts and Cs when you make a mobile purchase. As other data bundles, I've always used exactly what I pay for, so what it says "uncapped" 24hrs and doesn't state any Ts and Cs I expect it to be such